Your Questions, Answered. Pure & Simple.

Everything you need to know about SUIWER, our products, and your journey to pure wellness.

 

About SUIWER & Our Promise

Our Products & Your Wellness

Ordering, Shipping & Returns

Your Account & Privacy

General Supplement & Health Advice

About SUIWER & Our Promise

What is SUIWER's philosophy?

At Suiwer, we believe in the power of unadulterated ingredients to fuel your body and mind. Our philosophy is simple: provide clean, effective supplements that empower you to "Voel Beter. Leef Beter." (Feel Better. Live Better.) We're committed to transparency, quality, and supporting your holistic wellness journey.

Is SUIWER a local brand?

We are proudly South African! All our products are sourced from the very best international and local suppliers and packaged locally, ensuring stringent quality control, and supporting our local economy. Our South African heritage is a core part of our brand identity.

Are SUIWER products tested for purity?

Absolutely. Every SUIWER product undergoes rigorous lab testing to ensure it is premium and high-purity. We believe in complete transparency, so you can trust that what's on our label is exactly what's in your pouch. Our lab testing information is immediately available at your request.

Are SUIWER products Halaal and Kosher certified?

We are committed to providing inclusive wellness solutions that meet diverse dietary and ethical requirements. Look for the Halaal and Kosher mentions on individual product pages for specific certifications.

Our Products & Your Wellness

What makes SUIWER products "pure"?

Our commitment to purity means our products contain just active ingredients with absolutely no fillers, no added sugars, no artificial flavours, and no gimmicks. We focus on providing you with exactly what you need, and nothing you don't.

Are SUIWER products safe?

Yes, when used as directed. Our products are formulated with high-quality, scientifically-backed ingredients. However, as with any supplement, we always recommend consulting your doctor or a healthcare professional before starting any new regimen, especially if you have pre-existing medical conditions or are pregnant/nursing.

Ordering, Shipping & Returns

What are your shipping options and costs?

We offer fast and reliable shipping across South Africa.

  • For orders under R1000: A flat shipping fee of R80 applies.
  • For orders R1000 and over: Enjoy free shipping!

We partner with trusted couriers to ensure your order reaches you safely and efficiently.

How long will my order take to arrive?

Orders are typically processed within 1-3 business days. Once dispatched, delivery is usually expected within 1 - 4 days depending on your location in South Africa. You will receive a tracking number via email once your order has shipped.

Do you ship internationally?

Currently we only ship within South Africa. We are always exploring options to expand our reach in the future!

What is your returns policy?

Your satisfaction is our priority. If you're not completely happy with your SUIWER purchase, you may return it within 30 days of receipt, provided the product is unopened and in its original condition. For full details on eligibility and how to process a return, please visit our comprehensive refunds and returns page.

What payment methods do you accept?

We offer a range of secure and convenient payment options for your peace of mind, including major credit/debit cards (Mastercard, Visa), Apple Pay, Samsung Pay, Yoco and PayFast.

Your Account & Privacy

How do I create an account?

You can easily create a SUIWER account by clicking on the "Account" icon (or "Login/Register") in the top right corner of our website. Creating an account allows you to track your orders, view your purchase history, and enjoy a faster checkout experience on future visits.

How do I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to the courier's website. You can also log into your SUIWER account and view your order history for tracking details.

Is my personal information safe with SUIWER?

Absolutely. We prioritize your privacy and security. Our website uses SSL encryption to protect your personal and payment information, ensuring a secure shopping experience. We adhere to strict privacy policies regarding your data. Suiwer Health complies with the Protection of Personal Information Act (POPIA).For more details, please review our Privacy Policy.

General Supplement & Health Advice

Why should I take supplements?

In today's fast-paced world, it can be challenging to get all the essential nutrients your body needs from diet alone. Supplements can help bridge nutritional gaps, support specific health goals (like muscle growth, immune function, or skin health), and contribute to overall well-being and vitality.

How long until I see results from supplements?

Results vary greatly depending on the supplement, your individual body, consistency of use, and lifestyle factors. Some benefits, like increased energy or improved digestion, might be noticed within days or weeks. Others, such as changes in skin elasticity or muscle mass, may take 4-8 weeks or longer of consistent daily use. Patience and consistency are key!

Should I consult a doctor before taking supplements?

Yes, we strongly recommend consulting your doctor or a qualified healthcare professional before starting any new supplement regimen, especially if you have any pre-existing medical conditions, are taking medication, or are pregnant or breastfeeding. They can provide personalized advice based on your health profile.

Still Have Questions? We're Here to Help! 💬

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